Frequently Asked Questions
Where can I locate information regarding museum
hours, location, admission, and facility rentals?
What is the Heard’s photography policy?
See Photography & Videography Policy
Are the Heard's nature trails wheelchair and stroller accessible?
While our indoor exhibits are wheelchair and stroller accessible, the Heard nature trails are not currently wheelchair nor walker accessible. The trails are not paved and are only accessible to running strollers (not umbrella strollers). The Heard is currently working on plans to make some of our trails accessible to our guests in wheelchairs and regular strollers. Call 972.562.5566 for details.
What should I do if have a wildlife conflict or emergency (such as an injured animal)?
Check the DFW Wildlife Coalition website: www.dfwwildlife.org
or call the DFW Wildlife Coalition at 972.234.9453
What are answers to some common animal questions?
Have questions about a baby animal?
For baby mammals, click here.
For baby birds, click here.
For FAQ, click here.
How can I make a secure on-line donation?
Click the link below. Go to the bottom of the page and enter the amount you would like to donate. Once you have entered the amount hit the "add to cart button" and it will take you to the next step to complete your donation.
Ready to make a donation? Click Here
How can I contact the Collin County Hobby Bee Keepers Association?
www.northtexasbeekeepers.org or 972-843-8084
How can I contact the Prairie & Timbers Audubon Society?
www.prairieandtimbers.org or 972.578.3146
Can we bring our dogs to walk with us?
Because we are a wildlife sanctuary, for your pets' protection, please leave them at home. Large dogs and cats can harm the animals we exist to protect and little animals might make a good meal for a larger native Texas animal.
My child is under 5 years old. What could he/she do at The Heard?
Many of our visitors are under 5. Children of all ages love to see native animals, dig for fossils in the sand pit, and we begin offering preschool nature classes as early as age 3.
Is there a problem with mosquitos?
Bugs are a normal part of any nature experience. If you bring bug spray, we ask that you apply it outside as a courtesy to those with allergies.
Are there picnic facilities?
We have 2 picnic areas, one is located on the Bluestem Trail, the other is just off the parking lot. They are available on a first come first serve basis. Please ask the front desk for directions.
Can we explore the sanctuary acreage?
We ask that our visitors stay on the designated trails both for your safety and because we are trying to protect all of the native plants and animals for the next generation.