Frequently Asked Questions
What happens if a night of the event is cancelled?
We will do our best to offer an alternative date should the weather not be safe for hosting an event. Alternatively, you can opt to exchange your event ticket for general admission.
When can I purchase tickets in person?
Tickets will be available for purchase at the door on the nights of the event while supplies last. However, we do recommend that you purchase your tickets in advance to guarantee availability.
I would like to order my tickets by phone. Can I do that?
At this time, we are unable to process ticket orders made by phone. Please refer to our online ticketing link to purchase your tickets.
May I purchase tickets online?
Yes, you are encouraged to purchase your ticket online prior to the event once ticketing is open. In fact, tickets purchased online are offered at a discounted rate. Tickets will not be available online during the event.
Do I need to buy a ticket for my child?
All children must have a ticket for our planning purposes. Please note that children ages 2 and under are admitted free of charge and will receive a complimentary pass. All children ages 18 and under must be accompanied by an adult.
You say my ticket sale is final. What does that mean?
Events at Heard Natural Science Museum & Wildlife Sanctuary are fundraisers for this organization, and tickets are usually limited in quantity. As a result, we cannot provide cash refund for tickets purchased. There are no refunds or cancellations allowed. We cannot refund your money due to loss, theft, illness or schedule conflicts. Once the payment has been processed, we cannot change your tickets to another event and the sale is complete and final.
If you are unable to attend a Heard event, you may donate your tickets to the Heard for a tax credit. Tickets must be returned no later than 24 hours before the scheduled event by calling us at (972) 562-5566 or by emailing info@heardmuseum.org. You must receive a confirmation email. There are no refunds for unused tickets.
Can you hold tickets for me?
Tickets cannot be held without payment. The only way to reserve a ticket is to purchase it, and that sale is final.
Can I add more tickets to my order later?
You may purchase additional tickets after your initial order while quantities last; however, we strongly suggest that you know the total number of people in your party before ordering tickets. All sales are final.
Where and when do I pick up my tickets?
If you purchase your tickets online, you will receive an email confirmation of your order. Please bring that documentation with you to facilitate check in at the event. If you do not receive this email, please check your spam and junk boxes in your e-mail account as this is (almost) always what has happened to them. You will not receive anything by mail. If you purchase tickets at the admissions desk before the event, you will also receive a confirmation email at the email address you provided at the time of purchase (please print clearly to ensure delivery).
Will you sell my tickets if I don't arrive at the event on time?
Once you purchase tickets, those tickets are yours. They will still be waiting for you, regardless of when you show up, and guarantee admission to the event as time allows (we recommend arriving at least an hour before the end of the event).
I am a Heard Museum Member. Do I need tickets to get into this event?
Yes, all guests require special event tickets. Heard Museum Membership includes free general admission year round. Because this is a special fundraising event (and not general admission) tickets are required for all attendees. Members are offered a discount on the at-the-door price. For more information about your Heard Museum Membership benefits, please visit our membership info page or our membership FAQ page.
I am a member of PMNS or FWMNS. Do I receive a discount on my tickets or receive free admission?
No. Please note that our reciprocal general admission agreement extends only to general admission and does not include special events, festivals, or education programs. For full information about your membership benefits, please contact the organization that issued your membership.
I didn't receive an email with my tickets. What should I do?
For some reason, some of the email servers seem to block the reservation emails sometimes. (As a side note: adding the info@heardmuseum.org address to your contact list may help.) As a result, it might be in one of your junk folders or still in the server’s filter. If you still do not receive your email confirmation of your reservation, we will be able to look up the name on the ticket reservation.